Zoom Policy and Guidelines

1) It is your responsibility to discuss ICT safety with your child before a session. Session leaders using the Bean Learning platform are DBS checked (or equivalent) and have agreed to follow our Code of Conduct and Educational Ethos. Procedures are in place to ensure that every Zoom session is as safe as possible. However, due to the fact that this is an online platform, children need to know how to protect themselves. We suggest that you ask your child to turn off the screen immediately if they see anything inappropriate or something that causes them to feel uncomfortable and seek help from you (their parent/carer). Please ensure that they know how to turn off the screen on whichever device they are using to access the session.

2) Inappropriate behaviour will not be tolerated under any circumstances and any offenders will be immediately removed from the session. This is always at the discretion of the session leader. In these circumstances, the session leader may be forced to end the session prematurely, in which case we would be in touch with you as soon as possible to resolve any issues.

3) The session participant/child’s name must be the name that shows up on the Zoom account when the person logs in. This allows our session leader to confirm that everyone in the session is a confirmed participant and that it is safe to start the session. If the name on our participant list does not match the name on the Zoom account, the session leader is within their rights to exclude that person from the session. The session leader will communicate with any participants left in the waiting room via the Zoom chat window. However, once the session has started it is not possible to guarantee an immediate admission to the class. It is easy to change the name on your Zoom account, you will be prompted with a box to type in your name when joining the session.

4) The initial login must take place with the camera on. This is so that the session leader can confirm everyone is who they say they are and it is safe to begin the session.

Click here to download Zoom for free.

Code of Conduct

Bean Learning provides quality online content for children and adults. We want all participants to enjoy their experience and get something out of it and will work with people to meet their access needs. 

All participants should treat each other without bias or prejudice across all pillars of diversity including, but not limited to, race, ethnicity, nationality, sexual orientation, religion, and gender identity.  

In order to protect all session leaders and participants, we ask all those using our services to comply with the following guidelines. Participants who do not meet these guidelines may be removed from group events and will have one-to-one sessions ended.

1) Join class on time and ready to begin.

2) Dress in a manner appropriate for events to help create a safe and comfortable environment for all participants and facilitators. 

3) Treat everyone in the session with respect.

4) Contribute to the Zoom session in a way that is safe and welcoming for everyone.

5) Keep your personal information private and don't ask others to share personal information (e.g. email address, home address, phone number, gamer tags etc.).

Bean Learning is committed to delivering high-quality, safe content for its users. Session leaders using the Bean Learning platform are DBS checked (or equivalent) and have agreed to follow our Code of Conduct and Educational Ethos. However, all session leaders are self-employed and Bean Learning takes no responsibility for the content of each session or behaviour of session leaders. If a complaint is filed against a session leader, this will be raised with them immediately and, if deemed necessary, their contract with Bean Learning will be terminated.

Refund Policy

1) If you have registered for a session and do not show up you will not be refunded. Our session sizes are very small and often sold out, therefore we are not able to refund no-shows because we would not be able to allocate that space to another participant.

2) If you have registered for a session and you can no longer attend, email us at least 7 days before the session is due to take place. We can then either book you onto a different session or offer a refund (minus the EventBrite booking fee or PayPal charges). The credit cannot be held for a future (unlisted) session, it must be applied to a session already on our calendar of events.

3) If you or the registered participant are removed from a session for violating our Code of Conduct, you will not be entitled to a refund.

4) If you have attended a session and are unhappy with your experience please contact us with your feedback and we will do our best to resolve the issue with you.

Responsibility of Parents and Carers

1) You confirm that the safety of the participating child you are registering for is solely your responsibility.

2) You confirm that the child you are registering for will not be left unattended in the house while on a Zoom session with Bean Learning and that you will be able to attend the child quickly if required.

3) You confirm that you will be available during the session in case of emergency at the phone number you provided above.

Data Handling and Storage

1) All information regarding your child and family will be kept entirely confidential and records will not be kept for longer than necessary for the purpose it was provided.

2) Parents/carers will have access to their own child/ren’s records only (on request) and these records will be securely stored.

3) Confidential information may be disclosed to the relevant authorities in the event of concerns regarding the welfare of the child or any suspicious activity.